TROPICAL HAVENS TERMS AND CONDITIONS
The majority of havens are bound solely by our standard Terms and Conditions as listed below. If a Haven has specific different/additional Terms and Conditions, these will be advised at the time of a confirmed booking. Please note these conditions are subject to change without notice.
CONFIRMATION OF BOOKINGS -
We will reply to the electronic mail address you have supplied to confirm if the chosen haven is available for the dates you have requested.
NUMBER OF GUESTS -
The number of guests staying in each individual Haven is not to exceed the number booked. The guest agrees that the accommodation is booked only for the number of people actually stated on the Booking confirmation. Any additional people will be charged for at the applicable nightly rate. The guest gives Tropical Havens the authority to charge the customers credit card for any additional guests.
MINIMUM STAY -
Minimum stay of 5 nights is required at most of our Havens. Some of our Havens are available with a minimum of 2 nights.
BOOKINGS/PAYMENTS -
To secure a booking, payment of 25% non refundable deposit and valid credit card details are required to confirm your booking. If the deposit is not received within 48 hours of the tentative booking, we reserve the right to accept another deposit without further notice. By paying a deposit you have read and agreed to our terms and conditions.
The balance of payment is due prior to 30 days of arrival date and is non-refundable. If the balance is not received within 48 hrs of due date, your booking will be cancelled.
A merchant fee is charged for all credit card transactions. All monies are held in a fully audited Trust Account.
Direct deposit information:-
Bank: Westpac Bank
Branch: 034-167
Account Number: 345-882
Swift Code: WPACAU2S
Account Name: Ros Harries Marketing PTY LTD T/AS Tropical Havens
A 2.5% merchant fee is charged for VISA and MASTERCARD credit card transactions. Please note these fees are subject to change without notice.
If you choose to direct deposit, we still require a valid credit card number as security.
CANCELLATIONS -
Once your booking has been confirmed and receipted your deposit is non-refundable. If the booking is cancelled in writing more than 90 days from the date of commencement of your arrival, you will be released from the liability for the full balance of hire. (Credit card merchant fees are non refundable.)
The Booking Agent recommends that the Guest takes out comprehensive holiday cancellation and protection insurance with a reputable insurance company to cater for any unforeseen circumstances which may arise including accident, ill health or any other matters beyond the Guest’s reasonable control, as once the booking is confirmed and receipted, the Guest will be responsible for payment of the full rental.
Changing to another haven or changing the dates cannot be done within this period. We highly recommend travel insurance to cover this possibility.
Changes to Accommodation Booking - Please choose your haven carefully as no refund or change of haven will be possible once your booking is confirmed. Outside of 90 days amendments will be charged a $50 fee.
CHECK-IN/CHECK-OUT -
The Havens are available from 2:00pm on the day of arrival and is to be vacated by 10:00am on the day of departure. Whilst every effort will be made to accommodate early overseas arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra day.
GENERAL -
Some of our havens offer a complimentary midweek service included in the tariff for all bookings 8 nights and over. Additional services are available on request and will incur a service charge.
Port a cots and highchairs are available for rental.
Keys
Loss of keys and remotes will be charged to the Guests at the discretion of Tropical Havens. A replacement charge of $50 for keys and $150 for remotes will be charged.
Noise
Excessive noise is prohibited and may result in eviction without refund.
Guests Property
All personal belongings, baggage, vehicles and other property of the Guest of any description shall be the risk of the Guest at all times and neither the Booking Agent nor the owner accepts any responsibility for any loss or damage thereto.
BREAKAGES AND DAMAGES -
We appreciate that the haven will be returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to your credit card if necessary. Please note that it is not our intention to charge for replacement or accidental broken glass or plates.
MAINTENANCE -
For reasons of safety we reserve the right to enter the property to repair any fault.
TELEPHONE CHARGES -
Local calls are complimentary. Calls made to Cairns from Port Douglas and surrounding areas are billed by Telstra as an STD charge.
ISD and STD calls will be charged to your credit card. A copy of charges can be requested. We suggest using a phone card or mobile for your convenience.
Please note: included at most retreats are local calls only and ISD & STD calls may not be available. And not all retreats have a telephone. Please check with our office prior to booking.
INTERNET -
Please note; not all Havens have internet available. Please check with our office prior to booking. Excessive downloading will incur additional charges.
LIABILITIES -
No responsibility is taken for personal items left on the premises during or after departure.
Tropical Havens does not accept liability for any injury, damage, loss, additional expenses and disruptions caused directly or indirectly by events, which are beyond our control (including natural disasters).
We do not accept liability for error omissions, default or negligence represented on our website.
Tropical Havens does not accept liability for changes made due to renovation, alteration and refurbishing of individual retreats. We endeavour to keep our website updated at all times.
Please choose your Havens carefully as no refund or change of retreat will be possible once your booking is confirmed.
Rates are subject to change without notice.
CURRENCY & RATES -
All tariffs quoted are Australian Dollars. Rates are subject to change without notice.
VALIDITY -
Tariffs are valid for the dates shown in the Tariffs section and are subject to change without notice. Quoted prices will be held firm only upon receipt of the relevant deposit and final payment.
RESERVATION CONTACT DETAILS
Postal Address:-
17 Theresa Close
Bayview Gardens QLD 4868
Australia
Phone: 0439 706 500 (international + 61 439 706 500)
Fax:- 0740 545 455 (international + 61 740 545 455)
Email:- info@tropcialhavens.com.au
Terms and Conditions relating to use of our website
Disclaimer
Any material on this internet site is made available for the purpose of providing access to current information and is not provided as professional advice.
Before relying on the material, users should obtain appropriate professional advice relevant to their particular circumstances to evaluate its accuracy, currency, completeness and relevance for their purposes.
External Links
If links are provided to other internet sites they are provided for the user’s convenience and do not constitute endorsement of the information at those sites. We accept no responsibility for material contained in any site that is linked to this internet site.
Third Party Views or Advice
Material on this internet site may include or summarise views, standards or recommendations of third parties, or information supplied to us by other parties. Inclusion of such material is not an endorsement by us of that material and not an indication of our commitment to any particular course of action.
by our standard Terms and Conditions as listed below. If a Haven has specific additional Terms and Conditions, these will be advised at the time of a confirmed booking or quote.
